Unable to raise requests in Service Manager Tuesday 12th April 2022 07:00:00

There is an issue with raising requests using the intelligent capture

Most of the issues with raising requests this morning have now been fixed. We are now monitoring the functionality.

We identified the issue occurring when the intelligent capture is switching to secondary captures having the same forms and branches. Working on a fix. As a temporary workaround, we suggest to everyone affected to switch off the PC2 engine until the issue is fixed.